Managed Levels

Our commitment is to provide the best level of managed services for your business. Each Managed Level is designed to meet different requirements.

Our team proactively monitors your Cloud infrastructure, which means we have full control in the Virtual Data Center 24/7 with multiple levels of support.

If you encounter an incident, there are several ways you can contact us: Phone, Live Chat, WhatsApp, Telegram, Tickets and email. Discover what each Managed Levels has to offer and choose the Cloud Packet that best suits your business needs.

Our Managed Levels

Our team will set up your Cloud VM ready to use and get you working with minimal disruption.

Support Priority :

  1. Requests or incidents are made through Open Tickets in the Billing System.
  2. There is no facility to use the phone.
  3. Maximum response time is 1×24 hours.

The team that will support the main account with priority support related to activities in your business.

Support Priority :

  1. Requests or incidents can be made via Tiket, WhatsApp, Telegram.
  2. Call during weekdays and hours.
  3. Maximum response time is 30 minutes.

Our experience will work with you specifically to help your business succeed.

Support Priority :

  1. Requests or incidents can be made via Tiket, WhatsApp, Telegram.
  2. Call during weekdays and hours.
  3. Maximum response time is 5 minutes.

Our Specifications

An overview of working specifications for your cloud virtual machine.

Job Description

  • Cloud Infrastructure Management.
  • Network management.
  • Maintenance operations.
  • Troubleshooting related to server updates.
  • Troubleshooting related to control panel functions.
  • Customized distribution management and operating system.
  • System administration (Linux).
  • Database Management.
  • DNS management.
  • SSH configuration.
  • Resolution of issues related to the functionality of the Cloud service.

More questions ?

Contact our team, we’re here to help.

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